Bank of the West Streamlines Commercial Lending By Mary Norton-Miller Bank of the West ($27 billion), San Francisco, CA has undertaken an aggressive expansion campaign as evidenced by their branch network growth from 40 branches twenty years ago to some 300 branches today. Rapid growth forced the need for scalable online business finance origination at the branch level. Customer service objectives focused on how to increase efficiencies and shorten processing times for loans and lines of credit.
Implementation of CapitalStream’s FinanceCenter, a financial front office automation solution was completed in May 2002 at Bank of the West BusinessLink Unit. Offered in two delivery models, installed or hosted, Bank of the West selected a hosted solution because it provides access to cutting edge technology and capacity without straining internal resources.
FinanceCenter is currently used for all BusinessLink commercial credit transactions, mainly for small and medium-sized businesses. Types of loans and lines serviced by BusinessLink include unsecured and secured revolving lines of credit, term loans, and real estate secured term loans (mini-perm), in addition to underwriting commercial credit cards and ACH exposure.